Booking terms and conditions

ERRORS AND OMISSIONS

Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including website and trip brochure we cannot be held responsible for any error, omission or unintentional misrepresentation that may have occurred and we reserve the right to correct details in such circumstances.

BOOKING INFORMATION AND CONDITIONS

You are required to pay a non-refundable deposit of 30% of the cost of your trip for your booking to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.

ACCEPTANCE OF BOOKING AND FINAL PAYMENTS

Acceptance of your booking will be confirmed by us in writing. A booking is not confirmed until we have received full payment for your trip and you have received a final confirmation from us.

Please refer to your booking confirmation for details regarding the final payments. The payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as canceled.

YOUR DETAILS

In order for us to confirm your bike tour, you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue, and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Your booking cannot be confirmed without the provision of these details.

CANCELLATION BY YOU

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. A cancellation will only be effective when we receive written email confirmation of the cancellation. We do not offer any refund on monies paid by you and therefore in the event that you cancel your booking, we will retain all monies paid by you by way of our cancellation charge.

If you leave or have to be removed from a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. There are no exceptions to this cancellation policy, including for reasons related to weather, terrorism, civil strife, family or medical emergencies, or any other circumstances beyond our control.

AGE

Minimum: Our policy is 18 years old, minimum. NO EXCEPTIONS. This tour is intended for adults and children are not allowed.

CHANGE OF ITINERARY

While we endeavor to operate all trips as described we reserve the right to change the trip itinerary.

After departure: We reserve the right to change an itinerary after departure as a result of weather, local circumstances or events outside of our control.

REFUNDS

In the event that you are unable to join us the following guidelines will apply. The 30 percent deposit is non-refundable. There are no refunds after full payment has been collected 60 days prior to your start date. If you need to cancel within 60 days of your scheduled departure, you will be forfeiting the full amount of your trip, including your deposit. We therefore strongly urge you to purchase trip cancellation/ interruption insurance. If you paid in full at the time of booking and cancel at least 61 days before your start date you will receive a refund for the amount minus deposit, plus the cost of the transaction fee. This policy has been established to meet the demands of planning well-organized trips and expeditions. If for any reason a trip ends early there will be no refund. Please note that many of our trips fill up months in advance and having to turn people away means foregone revenue for us. Also, we make lodging reservations several months in advance and make other travel arrangements that cannot be refunded. For these reasons, we require 61 days minimum notice for cancellations.

TRIP INSURANCE

Pedal Chile requires travel medical insurance, which is intended to cover medical expenses. Trip cancellation and/or trip interruption insurance is highly recommended, which covers lost luggage, canceled flights, delays, and other losses while traveling. Guests are responsible for checking to make sure they have adequate insurance to cover any medical, rescue, evacuation and/or transportation costs incurred. When considering your insurance needs, make sure that coverage extends to the area of your trip, which in this case is Chile.

Thank you for visiting Pedal Chile. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only.

COLLECTION OF PERSONAL INFORMATION

We collect personally identifiable information, like names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request and is not used for any other purposes, or sold to any other organization or business.

COOKIE/TRACKING TECHNOLOGY

This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the site. Cookies can also help customize the experience for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

COMMITMENT TO SECURITY OF DATA

We protect and secure your personal identifiable information. Only authorized employees have access to this information.

PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy or any other policies please email us at info@pedalchile.com.